In this episode recorded on 09.05.2024, we are joined by the Competition Authority of Kenya’s Cecilia Kyenze - Senior Analyst, Policy and Research and Ninette Mwarania - Manager, Policy and Research to discuss the institution's role in enhancing consumer experience with online food delivery platforms.
We also cover regulating online food and grocery delivery marketplaces, the duration of market inquiries, handling consumer complaints, enhancing consumer experience, and addressing consumer data concerns.
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Show Notes
00:00:00 Introduction
00:01:29 CAK’s Mandate
00:05:59 Market Inquiries
00:10:26 Prioritization and Duration of Market Inquiries
00:12:22 Inquiry Into Online Food And Grocery Delivery Platforms
00:22:43 After a Market Inquiry
00:26:05 Handling Complaints and Enhancing Consumer Experience
00:30:13 Addressing Consumer Data Concerns
00:32:03 Regulating Online Food and Grocery Delivery Marketplaces
00:33:01 Conclusions, Recommendations, and Takeaways
00:39:13 Closing Remarks
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