The Mwango Weekly
The Mwango Capital Podcast
Episode 23: CAK - Consumer Rights
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Episode 23: CAK - Consumer Rights

Understanding consumer rights, obligations, and complaint redress mechanisms

Welcome to the Mwango Capital Podcast where we discuss topical issues on African capital markets.

In this episode hosted by Janet Machuka and Kwame Owino, we are joined by Boniface Kamiti and Mugambi M'Mutegi from the Competition Authority of Kenya and Alice Kemunto, the Executive Director at the Consumer Grassroots Association.

We discuss the challenges faced in consumer rights protection, the role of the Competition Authority in the protection of consumer rights, how to access CAK services, and the role of digital finance in regard to consumer rights.

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Show Notes

00:00:00 Introduction

00:07:00 Laws and legal instruments that provide for consumer rights

00:11:05 Challenges in consumer rights protection

00:17:13 Role of CAK in consumer rights protection

00:24:19 Access to CAK services

00:27:00 Role of digital finance in regard to consumer rights

00:46:59 Internet connectivity in Kenya


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The Mwango Weekly
The Mwango Capital Podcast
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